Frequently asked questions

Is smoking allowed in Mind Mystery?

Mind Mystery is an entirely smoke-free venue. There are no smoking areas inside Mind Mystery. However, smoking is allowed outside the gates of the venue: it is possible to obtain a stamp at the Guest Services desk and leave the park for a short time, after which you can re-enter by showing the stamp.

Can I celebrate a children’s birthday party at Mind Mystery?

Of course you are welcome to celebrate a birthday or children’s party at Mind Mystery! On Wednesdays outside school vacations we offer three different special packages for children’s parties, which can be booked via our website. You always visit the park including a scavenger hunt, and you can choose to make the party complete with, for example, a warm welcome with lemonade and a donut and to finish off with eating fries together. This way it will be an unforgettable birthday!

Is my Museumkaart valid at Mind Mystery?

No, the Museumkaart is not valid at Mind Mystery because we are more than a museum; our focus is on entertainment and wonder.

I would like to make a reservation for a group. Can I take an option or make a reservation?

Unfortunately, taking or reserving options is not possible. We have limited capacity and unfortunately have had too many no-shows. We recommend that you buy tickets online as soon as your group and date have been finalised.

I have booked tickets but I want to cancel. Can I get my money back?

Unfortunate that your planned visit to Mind Mystery cannot go ahead! Fortunately, tickets (including those booked by date) retain their validity for one year from the date the visit was scheduled. You don’t have to provide a new visit date right away to redeem this validity. So you can choose a new visit date within the one-year period and rebook your tickets yourself free of charge via our website. Unfortunately, it is not possible to receive a refund on tickets already purchased.

I have booked tickets but would like to change the time or the day, is that possible?

It is possible to change the day or time if not sold out. You can easily arrange this yourself through our website. The rebooking of tickets is free of charge.

I have not received my e-ticket, what should I do?

Your ticket may have gone into your spam folder. If you cannot find the ticket there either, please get in touch, we will be happy to help

Can I buy tickets online if I don’t have a printer?

Yes, you can! You will receive a QR code by email which we can scan from your phone at the entrance.

Can I buy my tickets at the entrance?

Yes, you can! We do advise guests to buy tickets online, however. In this way, you can be sure you will have access during your preferred time slot.

Is Mind Mystery an escape room or a ‘closed’ attraction of that type?

No, Mind Mystery is not an escape room. You will not be locked inside a room. You are free to access and leave all areas as you please.

Can I bring my dog?

Dogs are not allowed in Mind Mystery. However, assistance and guide dogs are welcome.

Is there anywhere to store my valuables?

Certainly! Lockers are available at the entrance to Mind Mystery for your convenience, free of charge. Ask the employee at the entrance for a key.

Do you offer (paid) parking?

There is plenty of free parking space at the entrance to Mind Mystery.

Do you offer a rainy day guarantee?

No, we don’t. The topsy-turvy house has a waterproof floor, and you can get lost in the mirror maze for hours where it’s nice and dry. Or you could admire the paintings in the museum and check the rain radar while enjoying a snack and a drink in our restaurant.

Can I bring my own refreshments with me to the park?

No, we ask that all refreshments are bought at the park. You will find plenty of opportunities for food and drink to enjoy at our restaurant!

What experiences are on offer at Mind Mystery?

There is plenty to discover and experience in our park for everyone (all age groups). For more information, check out our experiences page or read the reviews on Tripadvisor, Google or Facebook.

How long can we stay at Mind Mystery?

On average, visitors spend 2 to 3 hours at our park. Of course, it also depends how quickly you solve the puzzles

I am organising the staff party/family day/team outing this year. Can I book a complete package with you?

Of course you can! If you are planning to visit with a group of more than 20 people, you can book your group ticket online. If you would rather explore the possibilities with us, please feel free to contact us, we will be happy to help you!

Is the park wheelchair accessible?

Unfortunately, the park only has limited wheelchair access. This is inherent to our concept. Several experiences are accessible (entrance, kaleidoscope, museum, games square, catering) but some aren’t: this is why we offer a reduced rate. These tickets can be booked online as well.

Is everything inside or outside? Will my visit be fun if it rains?

Most of your Mind Mystery visit happens indoors. There are also some outdoor activities and the walking routes to the various activities are usually in the open air. Experience has taught us that a visit to Mind Mystery is easily doable with a shower or two.

Is the park also suitable for children aged 4 or under?

There is plenty of entertainment available in the park for children from 4 years. The nature of the theme means that children up to the age of 7 may not yet understand many of the illusions, tricks and puzzles. Children up to 4 years, in particular, will probably not understand very much. That is why they can join the rest of the family on their visit free of charge. It’s a good reason to pay us another visit in a few years’ time!

Why does Mind Mystery work with time slots?

Mind Mystery is a small park where you can see and experience a lot in relation to its size. Visits take 2.5 hours on average. During this time we want you to be able to fully experience what Mind Mystery is all about. By working with time slots, we can control the number of visitors who visit the park at the same time. This should give you the peace and space you need to thoroughly enjoy everything. Unfortunately, this also means that we may be sold out and you may need to plan a different date or time for your visit. We understand this is inconvenient, but it ultimately allows us to promise that this will benefit you as a guest, and your entire experience.

What are the opening hours?

Please click here for our current opening hours.

Discover Mind Mystery

Plan your visit

Contact & service

DO YOU WANT TO KNOW MORE

PERHAPS YOU WILL FIND THE ANSWER HERE

CAN'T FIND THE ANSWERS?