YOU MAY FIND THE ANSWER TO YOUR QUESTIONS HERE
Below are the most frequently asked questions from our visitors, so you no longer have to ask them.
Mind Mystery is an entirely smoke-free venue. There are no smoking areas inside Mind Mystery. However, smoking is allowed outside the gates of the venue: it is possible to obtain a stamp at the Guest Services desk and leave the park for a short time, after which you can re-enter by showing the stamp.
Of course, you are welcome to celebrate a birthday or children’s party at Mind Mystery. We do not offer special packages for children’s parties, but it is possible to book your tickets through our website. You can also order a burger deal (burger, fries, drink of your choice) or snack deal (snack, fries, drink of your choice) in advance at a discounted rate via our website. This way, you make the party complete!
In the interest of our guests, we wouldn’t dream of revealing it here. Don’t give up and keep trying!
No, the Museumjaarkaart is not valid at Mind Mystery because we are more than a museum; our focus is on entertainment and wonder.
Unfortunately, taking or reserving options is not possible. We have limited capacity and unfortunately have had too many no-shows. We recommend that you buy tickets online as soon as your group and date have been finalised.
Unfortunately, cancellation of tickets is not possible. However, we do offer the option to rebook your tickets for another date. A rebooking fee of €1 per ticket booked applies. We are forced to apply this surcharge due to our limited capacity.
You can change the day or time, provided your preferred day or time is available. You can do this here. A rebooking fee of €1 per ticket booked applies. We are forced to apply this surcharge due to our limited capacity.
Your ticket may have gone into your spam folder. If you cannot find the ticket there either, please get in touch, we will be happy to help
Yes, you can! You will receive a QR code by email which we can scan from your phone at the entrance.
Yes, you can! We do advise guests to buy tickets online, however. In this way, you can be sure you will have access during your preferred time slot.
No, Mind Mystery is not an escape room. You will not be locked inside a room. You are free to access and leave all areas as you please.
Dogs are not allowed in Mind Mystery. However, assistance and guide dogs are welcome.
Certainly! Lockers are available at the entrance to Mind Mystery for your convenience. You will need some change. If you haven’t got any change, you can get it from our counter.
There is plenty of free parking space at the entrance to Mind Mystery.
No, we don’t. The topsy-turvy house has a waterproof floor, and you can get lost in the mirror maze for hours where it’s nice and dry. Or you could admire the paintings in the museum and check the rain radar while enjoying a snack and a drink in our restaurant.
No, we ask that all refreshments are bought at the park. You will find plenty of opportunities for food and drink to enjoy at our restaurant!
On average, visitors spend 2 to 3 hours at our park. Of course, it also depends how quickly you solve the puzzles
Unfortunately, the park only has limited wheelchair access. This is inherent to our concept. Several experiences are accessible (entrance, kaleidoscope, museum, games square, catering) but some aren’t: this is why we offer a reduced rate. These tickets can be booked online as well.
Most of your Mind Mystery visit happens indoors. There are also some outdoor activities and the walking routes to the various activities are usually in the open air. Experience has taught us that a visit to Mind Mystery is easily doable with a shower or two.
There is plenty of entertainment available in the park for children from 4 years. The nature of the theme means that children up to the age of 7 may not yet understand many of the illusions, tricks and puzzles. Children up to 4 years, in particular, will probably not understand very much. That is why they can join the rest of the family on their visit free of charge. It’s a good reason to pay us another visit in a few years’ time!
Mind Mystery is a small park where you can see and experience a lot in relation to its size. Visits take 2.5 hours on average. During this time we want you to be able to fully experience what Mind Mystery is all about. By working with time slots, we can control the number of visitors who visit the park at the same time. This should give you the peace and space you need to thoroughly enjoy everything. Unfortunately, this also means that we may be sold out and you may need to plan a different date or time for your visit. We understand this is inconvenient, but it ultimately allows us to promise that this will benefit you as a guest, and your entire experience.
Please click here for our current opening hours.
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WHERE IS MIND MYSTERY?
By car, bus or bike; find the fastest route to Mind Mystery here!
MAKE MYSTERY YOUR WORK
Are you curious and eager to work on your development? Can you make sure our guests leave Mind Mystery with a big smile on their faces? Would you like to work in a young and dynamic team? Was your answer to these three questions a resounding ‘yes’? Then we would love to have you with us!
IF YOU ARE COMING BY CAR, PARKING IS A DODDLE!
Make use of our spacious car park, located right next to the entrance to Mind Mystery. Parking is free of charge. We also have bicycle storage available.
If you are a journalist or if you have a press-related question about publications, rights or recordings, we will be delighted to help!
Please contact Petra Siebers – Brand & Happiness Officer via +31 077 208 60 88
ARE YOU READY?
If you want to know everything there is to know about all the options, terms & conditions and regulations for your visit to Mind Mystery, it’s easy!